Troubleshooting

 Troubleshooting of:
CD and DVD Drives 

Symptom	Possible solution
The CD or DVD drive cannot read a disc or takes too long to start.	1.      Ensure the disc is inserted with the label facing up and centered in the tray. 2.      Wait at least 30 seconds to let the DVD drive determine the type of media. Clean the disc with a CD cleaning kit, available from most PC stores. 3.      The CD or DVD drive cannot read a disc or takes too long to start. The driver may be corrupted or outdated. 4.      Refer to “Updating Drivers” on page 16 for detailed information about restoring and updating drivers.
I cannot remove a CD or DVD.	Turn on your PC, and press the Eject button nearest the drive to open the tray. If you suspect a problem with the actual Eject button: 1 Click Start and then My Computer. 2 Right-click the CD or DVD drive you want to open.  3 Select Eject from the menu.
I cannot create (burn) a disc.	1.      Ensure the disc is inserted with the label facing up and centered in the tray. 2.      Verify that you are using the correct disc type (media) for the drive. Try a different brand of disc. 3.      Make sure the disc is clean and undamaged. If recording stopped during a recording session, the disc may be damaged; use a different disc. 4.      Use the correct type of disc for the type of files you are recording. 5.      When using a CD-R disc, make sure that it is blank when recording music and is blank or appendable (with space to add more data files) when recording data. 6.      Verify that you are using the correct disc type when making a copy of a disc. Some recording programs can record only to the same disc type as the source. For example, you can record a DVD only to a DVD+R/–R or a DVD+RW/–RW disc, and you can record a CD only to a CD-R or a CD-RW disc. 7.      Make sure the disc is in the correct drive and you specify the same drive in the CD or DVD recording software. 8.       Select a slower write speed for the recording drive, if it is available. 9.      The recording software may not let you add a track if it exceeds the available space on your disc. You can make space available by removing one or more tracks from the list before recording the files to disc. 10.    Close all software programs and windows before recording. 11.   Make sure you have enough space available on your hard disk drive to store a temporary copy of the content. 12.    If you are on a network, copy the files from a network drive to your hard disk drive first, and then record them to disc. I cannot create (burn) a disc. 13.    Close all programs and windows and then restart your PC.
I cannot add data to a DVD.	Make sure you set the correct recording option (append or add data files) in your DVD burning software.
I cannot play a music CD on a home stereo.	1.      Use a CD-R disc, not a CD-RW disc. 2.      Try a different brand of disc, or check to see if the brand of disc works with your stereo. Refer to the documentation that came with your stereo or CD player, and check the manufacturer’s Web site. 3.       Use a CD instead of a DVD. Audio files on a DVD can be played on your PC, but you cannot create a music DVD to be played in a home CD player. I cannot play a music CD on a home stereo. 4.       Convert .mp3 or .wma audio files to .wav or .cda music files before burning them to a disc.
Titles of music tracks are not displayed for the CD.	The PC must be connected to the Internet for the artist, title, and track information to appear when playing music CDs. This information is not recorded on the disc. Track information may not be available for every CD.
An error message appears when capturing video.	You may need to select the capture device if your PC has both an analog and a digital video capture device. Refer to the Help menu in the video capture program to find out how to change the video device selection.
I cannot play a DVD movie on a DVD player.	Your DVD player cannot play video files recorded onto the DVD as data files. To play a movie properly, use a video recording program such as WinDVD. Some video files may be viewed on a PC, but not on a home DVD video player.